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March 27, 2006 By Michael Hickins
Lycos has joined the burgeoning free voice-over-IP
(VoIP) fray by offering the service to its users.
But that's not all the feisty search contender is
rolling out in its bid to gain mindshare with the
lucrative 18- to 25-year-old crowd. It's hot on
the trail of offering communication and entertainment
features, too.
Brian Kalinowski, chief operating officer at Lycos,
said that by integrating a raft of features, including
IPTV, MP3 downloads, video-on-demand and chat into
the free VoIP offer, Lycos hangs onto more customers
for longer periods of time.
"People can keep the application open long after
they're done with the phone call," Kalinowski said.
"Certain applications lend themselves very well
to that kind of content, and IP telephony is one
of those."
The VoIP offering includes free phone numbers and
allows users to make an unlimited number of free
PC-to-PC voice and video calls. Users can also receive
free incoming calls from landlines and cell phones.
Customers will also be able to call landline and
cell phone numbers for free; however, free calling
to non-PC phones is limited to 100 minutes, after
which they will have to either sign up for promotional
offers or pay per-minute charges.
Lycos is hoping that even customers who would rather
pay than see more banner ads scrolling across their
screen will see that they are getting a comparative
bargain.
"Yahoo charges one to two cents for PSTN dialing,"
noted Kalinowski. In contrast, "calling on Lycos
is less than a penny per minute."
The free VoIP offer comes at a time when the big
industry players--Yahoo, Google, and AOL, for starters--have
all introduced some version of PC-to-phone calling,
bundled to some extent with their other offerings.
Lycos has managed to maintain its relevance among
core users, despite a seemingly endless series of
corporate and image makeovers. So is this more than
a me-too play from a former Internet hi-flier?
One of the early entrants back before Google's star
began to rise, Lycos still figures among the top
ten online search destinations. According to research
firm Nielsen/NetRatings, Lycos Network Search ranks
tenth among search portals; monthly unique visitors
have actually increased by 6 percent since February
2005.
Lycos also has some mojo of its own among some of
the most coveted age groups that advertisers seek.
Kalinowski said the portal owns several teen-oriented
sites, including Angelfire.com, which he called
"the largest teen site on the Web."
The plan is to retain those users and expand its
base by focusing on broadband-based communication
and entertainment, the kind of media 18- to 25-year-olds
consume by the gulp.
It's "the most desirable and lucrative demographic
for advertisers," said Will Stofega, tech analyst
with IDC. "Any demonstrated capability to increase
usage from this crowd is something that all ad buyers
look for."
Even if the strategy works, Lycos has a long way
to go. With just over 4 million unique monthly visitors,
it's off in the distance behind leading search portals
Google (89 million unique visitors), Yahoo (55 million),
MSN (37 million), and AOL (28 million), according
to Nielsen/NetRatings.
Lycos may be wise to keep an eye on the parallels
with another pre-bust Internet stalwart, known until
recently as AskJeeves.com. Both are under new corporate
ownership and both want to compete with the big
dogs of search.
Ask.com is now part of Barry Diller's IAC/Interactive
(Quote, Chart). Lycos, until recently part of Spanish
telecom giant Telefonica, is a wholly-owned subsidiary
of Korean Internet portal play Daum Communications,
Corp.
Last month, Jeeves simplified its name to Ask.com
and retired its ubiquitous butler. Lycos has shed
the Terra name with which it was associated during
its days as a subsidiary of Telefonica, and has
rescued its familiar "retriever" icon from the dog
pound.
VoIP is not the last piece of the puzzle for Lycos.
But if it hopes to build more market share, analysts
call it a place to start.
IDC's Stofega noted that VoIP is no longer considered
a nice-to-have feature. "You're going to have to
provide this, or you'll lose the client base you
already have," he said.
The VoIP platform is provided in partnership with
Globe7, a soft phone provider also owned by Daum
Communications.
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